When the Previous Vehicle Owner is Missing or Unavailable
Why This Process Matters
If you are currently driving a vehicle that remains registered in the previous owner’s name, you bear full responsibility for any traffic offences, fines, or legal liabilities associated with that vehicle—regardless of who owns it. To protect yourself and ensure accurate ownership records, it is strongly advised that you initiate the Alternative / Forced Transfer process without delay.
📋 PART 1: Required Documents
Prepare the following documents in clear, scanned format, compiled into one single PDF file before starting your application:
🔹 Identification:
Copy of ID or Certificate of Incorporation (Registered Owner)
Copy of ID or Certificate of Incorporation (New Owner)
🔹 Legal & Official Documents:
Sworn Affidavit from the applicant
Tape Lift Report from the Directorate of Criminal Investigations (DCI)
Seller Agreement with signed Form C, duly completed by the registered owner
Official Letter requesting the transfer
Court Order (where applicable)
🔹 Vehicle Ownership Documents:
Original Logbook OR Police Abstract (if logbook is lost)
🔹 Tax Compliance:
KRA PIN Certificate (Registered Owner)
KRA PIN Certificate (New Owner)
💻 PART 2: Online Application Process (NTSA Portal)
Follow these steps carefully to submit your forced transfer application:
🔹 Step 1: Log In
Visit: serviceportal.ntsa.go.ke
Log into your registered NTSA account.
🔹 Step 2: Select Service
Navigate to Services.
Select Alternative / Forced Transfer.
🔹 Step 3: Fill in Details
Enter all required vehicle and applicant information.
Select the type of transfer applicable.
🔹 Step 4: Upload Documents
Attach the single compiled PDF document containing all required documents.
Ensure scans are original, clear, and legible.
🔹 Step 5: Collection Details
Indicate your preferred Logbook Collection Centre.
Provide ID details of the authorized person who will collect the logbook.
🔹 Step 6: Declaration & Submission
Review all information.
Click Submit.
🔹 Step 7: Make Payments
Pay the Forced Transfer Fee (varies based on engine CC rating).
Pay the Inspection Fee.
Retain payment receipts for reference.
🔍 PART 3: Inspection & Physical Verification
⏳ Mandatory Waiting Period:
Wait for seven (7) full days after submission.
The system will then prompt you to book an inspection.
📅 Book Inspection:
Log into your NTSA account.
Select your preferred Inspection Centre.
Choose an available date.
Confirm and submit your booking.
🔧 Present Vehicle for Inspection:
Bring the physical vehicle to the selected inspection centre on the scheduled date.
Ensure the vehicle is in presentable condition for verification.
📄 Submit Physical Documents:
Visit the preferred NTSA office indicated during application.
Submit all original physical documents that were uploaded online.
These will be verified by NTSA officials.
✅ PART 4: Approval & Collection
📲 Notification:
Upon successful verification and approval, an SMS notification will be sent to the new owner’s registered mobile number.
💰 Charges Summary:
| Item | Amount |
|---|---|
| Forced Transfer Fee | Varies by engine CC rating |
| Inspection Fee | Standard NTSA inspection charges |
⏱️ Processing Timeline:
Approximately 3 working days after successful inspection and document verification.
⚠️ Important Reminder
“If you are driving a vehicle that is still registered in the previous owner’s name, responsibility for any traffic offences and liabilities rests with the person currently using the vehicle.”
Delaying this process exposes you to:
Accumulation of fines in your name
Legal complications during police stopovers
Difficulties in future sale or transfer of the vehicle
Inability to update insurance or track ownership
Act now to secure your ownership rights and drive with peace of mind.
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