Customer Update | Kenya Airways
Nairobi – 15th February 2026 – Kenya Airways PLC (KQ) has issued a statement regarding Flight KQ 470, which was forced to return to Nairobi earlier today due to adverse weather conditions over Kigali.
📍 What Happened
On 15th February 2026 at approximately 09:10 hrs (EAT) , KQ 470, operating a scheduled flight from Nairobi to Kigali, encountered low visibility and deteriorating weather during its normal approach to land at Kigali International Airport.
After two unsuccessful landing attempts, the flight crew made the decision to return to Nairobi as a precautionary safety measure.
✈️ Aircraft landed safely in Nairobi: 10:39 hrs (EAT)
✅ Weather cleared in Kigali; flight re-departed: 12:07 hrs (EAT)
🛬 Final safe landing in Kigali: 13:31 hrs (EAT)
🔄 Impact on Other Flights
The air turnback caused a ripple effect on KQ 270 (Nairobi–Mauritius), which was scheduled to depart at 12:40 hrs. The flight has been rescheduled to depart at 16:40 hrs.
Affected passengers have been contacted and are receiving the necessary assistance.
🛡️ Safety First
“Air turnbacks are standard safety procedures. We sincerely apologise to our guests for the inconvenience and assure our customers that their safety and that of our crew are our highest priorities.”
— Kenya Airways Corporate Communications
📞 Customer Assistance
Passengers affected by the delay are advised to:
📲 Check their SMS and email for direct communication from Kenya Airways
📞 Contact Kenya Airways customer service for rebooking or assistance
🧳 Proceed with revised travel plans as advised
🚗 Connecting via Kisumu?
If you’re traveling through Kisumu International Airport or need transport to or from the airport, Afrivibe Rentals is here to help.
We offer:
🚕 Airport transfers – prompt and reliable
🚗 Cab services across Kisumu City
🧳 Point-to-point travel for disrupted or rescheduled journeys
👉 Book Your Ride via WhatsApp
📞 Call/SMS: 0710899460
🌐 www.kisumuairportcabs.co.ke
Stay safe. Travel smart. We’ve got you covered on the ground.